Returns & Exchanges
At Ora, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase isn't the perfect fit, we are here to ensure your exchange or refund is handled with ease.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing